CLASSIC Bad Customer Service in Singapore
With all due respect to my club, or maybe soon-to-be ex-club, I will share a classic email response from their Membership Relation Officer.
Background story: On 12 March 2008, Mr Nyugen and I (Mr Tan Shuijian) booked 2 tennis courts at the same timing as individual members of the same club 1 week before our 19 March 2008 tennis event. Both bookings were received and approved by the club. Subsequently, both of us invited our friends to join us for tennis at that stipulated time. But on 18 March 2008, I received this email:
Dear Mr Nguyen and Mr Tan Shuijian,
Kindly be informed that from next week onwards the booking for tennis will be 2 hours maximum for members as they have been complains that it is unfair for other members who wish to book as well. Thus on 26.03.08 and 02.04.08. your booking will be from 6.00pm-8.00pm only for 2 hours and only for 1 court and that will be in COURT 1. For future booking, it can only be booked 1 week in advance and no blocked booking is entertained. It is the same goes for Mr Tan Shuijian Dexter tennis booking for tomorrow, 19.03.08. It will be from 6pm-8pm court 1 only. Kindly make make the payment before proceeding to the Tennis Court. Sorry for any inconvenience caused.Thank you.
Regards,
XXXXXXXX
Membership Relation Officer
XXXXXX Club
I was both livid and confused. Let me explain further....
Background story: On 12 March 2008, Mr Nyugen and I (Mr Tan Shuijian) booked 2 tennis courts at the same timing as individual members of the same club 1 week before our 19 March 2008 tennis event. Both bookings were received and approved by the club. Subsequently, both of us invited our friends to join us for tennis at that stipulated time. But on 18 March 2008, I received this email:
Dear Mr Nguyen and Mr Tan Shuijian,
Kindly be informed that from next week onwards the booking for tennis will be 2 hours maximum for members as they have been complains that it is unfair for other members who wish to book as well. Thus on 26.03.08 and 02.04.08. your booking will be from 6.00pm-8.00pm only for 2 hours and only for 1 court and that will be in COURT 1. For future booking, it can only be booked 1 week in advance and no blocked booking is entertained. It is the same goes for Mr Tan Shuijian Dexter tennis booking for tomorrow, 19.03.08. It will be from 6pm-8pm court 1 only. Kindly make make the payment before proceeding to the Tennis Court. Sorry for any inconvenience caused.Thank you.
Regards,
XXXXXXXX
Membership Relation Officer
XXXXXX Club
I was both livid and confused. Let me explain further....
posted by Dexter at 8:22 AM
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